Service Request Ticket

Service Request Information

CONTACT	Name	Nettles, Trenton	Date	Feb 01, 2012 10:51 AM
	Department	Student Engagement	Phone	88229
	Location		Email	nettlest@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101043 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	D60LFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:E4:C8

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Feb 03, 2012 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Feb 03, 2012 10:40 AM	Done	Add Attachment
Teresa Hutchinson	Feb 02, 2012 12:40 PM	**This is an outgoing email** Hi Trenton, We were just emailing you back about the service request that we have for you. (#46193) - Wireless mouse. The technician working on this ticket will be in at 2:00 and should be able to deliver it your office WUC 210F in just a few hours. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Feb 02, 2012 12:33 PM	Trenton called and said he is available now in his office WUC 210D if you could bring it by now.	Add Attachment
Laven Voth	Feb 02, 2012 10:06 AM	Left VM	Add Attachment
Teresa Hutchinson	Feb 01, 2012 01:25 PM	Task reassigned to Laven Voth.	Add Attachment
Whitney Allies	Feb 01, 2012 10:51 AM	Mouse is currently located on the shelf across from the bathroom.	Add Attachment