Service Request Ticket - # 46198

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2012 03:41 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20080271[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 2208FPW Flat Panel Display
Serial No. CN0F532H7161886AA7LS Location PDR
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati Feb 27, 2012 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Feb 27, 2012 03:40 PM 
Looks like the ethernet connection there is not
stable.It is fixed again for now.
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Teresa Hutchinson Feb 27, 2012 02:39 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Feb 27, 2012 02:39 PM 
****This is an email****

ITC 002 - Monitor 20080271[Edit Inv] won't turn on.
              - Monitor 20080284[Edit Inv] is stuck on the
connection server screen with the please wait bar
just going and going.
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Maylimi Pakalapati Feb 10, 2012 12:16 PM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Feb 10, 2012 12:15 PM 
Replaced the VGA cable and it is fixed now.
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Public
Maylimi Pakalapati Feb 03, 2012 03:30 PM 
The problem with the thin client connected to
monitor 20080271[Edit Inv] is fixed but I think I will have
to replace the monitor 20080273[Edit Inv].
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Public
Maylimi Pakalapati Feb 02, 2012 04:17 PM 
Task reassigned to Maylimi Pakalapati.
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Teresa Hutchinson Feb 01, 2012 03:41 PM 
****This is an email****

ITC 002 - Monitor 20080273[Edit Inv] is hued blue again...it
was fixed for like a week, then decided to go blue
again.
             - Computer 20080271[Edit Inv] is once again
stuck on the connection server page with the
"Please Wait" indicator circling around 
               and around.
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