Service Request Ticket - # 46214

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2012 12:53 PM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Feb 22, 2012 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Feb 22, 2012 10:51 AM 
COMPLETED.
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Andrew Gandara Feb 21, 2012 05:16 PM 
The lion install finished. I was able to search
for software updates and install them but nothing
more.

You might need to rebind the computer as the
network isn't showing up at log in.
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Teresa Hutchinson Feb 21, 2012 09:38 AM 
I sent Laven a note with the situation and to see
if he can keep the upgrades moving along.
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Teresa Hutchinson Feb 21, 2012 09:34 AM 
Task reassigned to Laven Voth.
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Andrew Gandara Feb 21, 2012 09:14 AM 
Richard has 10.7 Lion disc to upgrade when 10.6 is
done
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Andrew Gandara Feb 21, 2012 09:03 AM 
iMac had 10.5 so I have to upgrade to 10.6 and
then to 10.7
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Andrew Gandara Feb 17, 2012 03:23 PM 
****This is an email****
Andrew, I will be on campus Friday from 9:00am to
about 1:00pm.  For the most part during that time
I will be in ITC001 teaching but am available to
let you into the office at your convenience.  The
best of best times would be before 9:30. 

Thank-you.
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Andrew Gandara Feb 16, 2012 03:25 PM 
****This is an outgoing email****
Hi Denvy,

I need some additional information regarding
service request #46214

Description: UPGRADE to MAC OSX LION for Denvy
Saxowsky on iMac desktop (order#5989)

I was wondering when you would be available for me
to come grab your iMac to upgrade it to the new
operating system?

Please either reply to this email or call the help
desk at extension 88925.

Thanks,
-Andrew
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Public
Andrew Gandara Feb 09, 2012 03:00 PM 
Left VM
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Teresa Hutchinson Feb 08, 2012 08:44 AM 
Task reassigned to Andrew Gandara.
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Tricia Flaherty Feb 02, 2012 12:53 PM 
this installer can be found at T:\5. Mac
Software\Mac OS\OS 10.7
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