Service Request Ticket - # 46236

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2012 08:59 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Feb 13, 2012 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Feb 13, 2012 10:43 AM 
Reinstalled the printer. seems to work now
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Teresa Hutchinson Feb 08, 2012 09:00 AM 
****This is an outgoing email****
Hi Jan,

We were just emailing you regarding a service
request that we have for you. (#46236)

Some.pdf's won't print to the printer.

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Feb 07, 2012 08:35 AM 
Task reassigned to Todor Todorov .
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Megan Thibeault Feb 06, 2012 08:59 AM 
****This is an email****

I am having problems getting some .pdf files to
print to my printer. The most recent one was an
email attachment. My computer is 20101448[Edit Inv] and my
printer (local) is 20070674[Edit Inv].

 

I saved the file just now to my desktop and then
tried to print it and it printed fine. This is
very inconvenient. I need to be able to print the
document directly.

 

Would someone please come and take a look at this?
Thanks.

 

Jan

 

Jan Carlson, Gift Processing & Donor Services

University Advancement / WOU Foundation

The Cottage, Rm 208

345 N Monmouth Ave

Monmouth OR 97361

503-838-8725 (phone)

503-838-8289 (fax)

carlsonj@wou.edu
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