Service Request Ticket - # 46239

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2012 09:16 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20110553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
Serial No. C02H3HNGDV7L Location PDR

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174

Wired NIC 3C:07:54:6E:5A:89


Wireless NIC 68:A8:6D:4D:25:96


Bluetooth NIC 68:A8:6D:4D:25:97


TECHS Submitted by Whitney Allies Contact wallies09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jun 05, 2012 12:33 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 28, 2012 03:39 PM
Parallels 7 and Windows 7 setup, including all
applications, is complete.  Everything went
smoothly.  I need to get the Apple CDs for this
machine from Tricia in order to update device drivers.
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Tricia Flaherty Feb 16, 2012 10:52 AM
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Feb 16, 2012 10:51 AM
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Feb 16, 2012 10:51 AM
T:\5. Mac Software\Parallels\ParallelsDesktopforMACv7

T:\3.OS\Windows7\win7pro-JeffDentonTRI_MBP15.txt
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Tricia Flaherty Feb 16, 2012 10:31 AM
****This is an email****
Jeff,

Parallels and a WIN 7 license were purchased for
your MacBook Pro, but due to a clerical error they
were not listed for Dale to install.  He will be
revisiting you to complete that piece.

    As for your request to Install Parallels and
Windows on your own that was never agreed to. 
There are no media disks, as we purchase Parallels
in a electronic volume license and that will need
to be installed by our Techs.  Once Parallels is
installed you can configure and install any number
of Operating Systems from within the program on
your own. 

I will also have Dale load the first Virtual
Machine of the Windows 7 with the license of
Office that goes on the Windows OS as well.    It
is not our practice give out operating system
media discs and licensing to the end user. 

Software List for MacBook Pro W#20110553:

    MAC OS X Lion(10.7),bundled with iLife
11(includes iPhoto, iMovie, and GarageBand)
    MS Office for MAC 2011 from P0083800
    Parallels Desktop 7 from P0083800
    Win 7 pro license from P0083797
    Microsoft Office 2010 WIN license from
P0083800 installed as Office 2007

If this is a high priority to get this configured
then please provide your available time so we can
accommodate your needs.

Tricia Flaherty
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Tricia Flaherty Feb 16, 2012 10:30 AM
Status changed from (5) Completed to (1) Pending
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Dale Goodell Feb 10, 2012 03:26 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Feb 10, 2012 02:42 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Laven Voth Feb 10, 2012 10:20 AM
Task reassigned to Dale Goodell.
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Teresa Hutchinson Feb 07, 2012 12:35 PM
Task reassigned to Laven Voth.
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Teresa Hutchinson Feb 07, 2012 12:35 PM
Priority changed from (3) Priority to (2) High Priority.
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Whitney Allies Feb 06, 2012 09:17 AM
The laptop is located on the New Equipment shelf
out in the hallway.
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