Service Request Ticket - # 46246

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2012 11:33 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090487[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. QP94203L0TG Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655

Wired NIC 00:26:B0:E2:D2:D6


Wireless NIC 00:26:08:F0:AF:4E


Bluetooth NIC 00:26:4A:9F:9F:DC

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Feb 09, 2012 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Feb 09, 2012 10:54 AM 
logged in as admin, installed all updates.
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Teresa Hutchinson Feb 08, 2012 09:53 AM 
Task reassigned to Laven Voth.
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Teresa Hutchinson Feb 08, 2012 09:53 AM 
****This is an outgoing email****
Hi Konnie,

We were just emailing you regarding a service
request that we have for you. (#46246)

Mac OS X vulnerability.

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Megan Thibeault Feb 07, 2012 09:59 AM 
Task reassigned to UCS Tech.
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Maylimi Pakalapati Feb 06, 2012 01:44 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 06, 2012 11:33 AM 
****This is an email****
Hi Help Desk Rep,
I tried to run the updates but am unable to get my
machine (20090487) to install the 11 items.  I
have tried by choosing "continue" on the install
now/later screen and tried choosing "install 11
items" on the detail screen but neither one
activates the installation process.
Thanks, Konnie - ED220 - 8 8445

---------- Forwarded message ----------
From: Bill Kernan 
Date: Thu, Feb 2, 2012 at 1:54 PM
Subject: [**Computing Alert**] Mac OS X vulnerability
To: computingalert@wou.edu


If you are using a Macintosh computer, please run
the latest OS
updates.  Your system is very vulnerable to
malicious activity until
it is updated.
If you have any questions, please call the Service
Request Desk at 88925.
Thank you,

Bill
_______________________________________________
ComputingAlert mailing list
ComputingAlert@postman.wou.edu
http://postman.wou.edu/mailman/listinfo/computingalert
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