Service Request Ticket - # 46256

Service Request Ticket - # 46256

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kirk, Thomas	Date	Feb 06, 2012 03:49 PM
	Department	Business Services	Phone	88210
	Location		Email	kirkt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20101397 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Wyse P20 Thin Client (64F/1GRXDR US)
	Serial No.	S200RK502989	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft Virtual Desktop Access Subscription from P0080942, VMWare View 4 Premier Add-on Bundle with SNS from P0080942, Office Pro Plus 2010 license from P0080862
	Wired NIC	00:80:64:3F:0E:FD

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 07, 2014 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 07, 2014 08:20 AM	Everything is working fine.	Add Attachment
Vikas Sharma	Aug 07, 2014 08:04 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 06, 2014 05:01 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	May 23, 2012 04:42 PM	**This is an outgoing email** Hi Thomas, We were just following up with you regarding a service request that we have for you. (#46256) Description: New thin client computer in business office cannot print We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Joshua Johnson	Add Attachment Public
Samantha Brubaker	Feb 21, 2012 11:16 AM	did not mean to mark as complete	Add Attachment
Samantha Brubaker	Feb 21, 2012 11:16 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Samantha Brubaker	Feb 21, 2012 11:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 15, 2012 07:52 AM	**This is an email** Teresa, Richard helped us we can now print but cannot select a paper tray. Richard said he will put someone on it. Thanks	Add Attachment
Teresa Hutchinson	Feb 14, 2012 04:27 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Feb 14, 2012 04:26 PM	**This is an email** Teresa, No we still cannot print. Thank you!	Add Attachment
Teresa Hutchinson	Feb 14, 2012 04:24 PM	**This is an outgoing email** Hi Tom, We were just following up with you regarding a service request that we have for you. (#46256) Description: New thin client computer in Business Office cannot print. (W#20101397) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Brian Berkley	Feb 06, 2012 04:14 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Hannah Arriola	Feb 06, 2012 03:49 PM	New thin client in business office #20101397 is unable to print. It will not add a printer either. The error message they get is: incompatibility issue	Add Attachment