Service Request Ticket - # 46262

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2012 07:48 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090255[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DB:BC


Wireless NIC 00:24:2C:5B:54:D1


Bluetooth NIC 00:25:56:D3:B4:E8

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 13, 2012 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Mar 13, 2012 10:30 AM 
Laptop got a new keyboard and is up and running.
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Teresa Hutchinson Feb 20, 2012 08:03 AM 
Lori called to check the status of this and Megan
shared the info.
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Teresa Hutchinson Feb 20, 2012 08:02 AM 
Todor gave it to Adam, he said it needs a new
keyboard and Adam was going to help with this.
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Todor Todorov Feb 17, 2012 11:21 AM 
Task reassigned to Adam Wehner.
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Todor Todorov Feb 17, 2012 11:21 AM 
Fn key (bottom left)
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Teresa Hutchinson Feb 14, 2012 03:21 PM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service
request that we have for you. (#46262)

Have a netbook that needs help - a key feel off
and won't pop back on.

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Feb 07, 2012 08:30 AM 
Task reassigned to Todor Todorov .
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Teresa Hutchinson Feb 07, 2012 07:48 AM 
They have a netbook that they need help with. 
It's W#20090255[Edit Inv].  A key fell off the netbook and
they can't get it to stay on.
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