Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 07, 2012 09:17 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFK6CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:32:28:88

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Feb 17, 2012 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Feb 17, 2012 10:20 AM	Sent an email to Michael Ellis for an exception to be created.	Add Attachment Public
Maylimi Pakalapati	Feb 15, 2012 01:55 PM	An exception has to be created for this one as well.	Add Attachment Public
Maylimi Pakalapati	Feb 13, 2012 12:13 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Brian Berkley	Feb 07, 2012 10:08 AM	network connection, or dhcp lease issue	Add Attachment
Joshua Johnson	Feb 07, 2012 09:18 AM	It is the same problem that has been happening with several of there computers.	Add Attachment
Joshua Johnson	Feb 07, 2012 09:17 AM	room 121. There no log on servers available, and people are not able to log onto the computer Room 121 88441 hilterbl@wou.edu	Add Attachment