Service Request Ticket

Service Request Information

CONTACT	Name	Ballard, Mary	Date	Feb 07, 2012 10:06 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091443 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2L2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2L2G0M1	Location	007 (UCS Loaner)
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F1:A1
	Wireless NIC	00:23:14:8E:01:DC
	Bluetooth NIC	F0:7B:CB:A8:2F:67

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 23, 2012 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 23, 2012 03:13 PM	She was trying to print to bart. I reset it up so now she is going to krusty and she is printing fine.	Add Attachment
Nicole Crane	Feb 21, 2012 01:26 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Nicole Crane	Feb 21, 2012 01:26 PM	maballard09@wou.edu is her correct email. Thursday she is open after 10 am.	Add Attachment
Teresa Hutchinson	Feb 20, 2012 08:00 AM	**This is an email** Hi Mary, We were just following up with you regarding a service request that we have for you (#46267) relating to not being able to print to the LAS printer. We were checking to see if you had some dates/times of the week that might work best for us to stop by? If you could let us know, we'll be glad to assist with this. --	Add Attachment
Teresa Hutchinson	Feb 20, 2012 07:59 AM	Mary has no faculty email, maybe student worker? Her email is: mballard09@wou.edu.	Add Attachment
Adam Wehner	Feb 16, 2012 09:27 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 16, 2012 09:27 AM	Called and left VM to call me back with an available time that I could go over and work.	Add Attachment
Megan Thibeault	Feb 07, 2012 10:06 AM	She is unsure where her documents are going since she can't print to LA-LASADean-Office. She will be available all day.	Add Attachment