Service Request Ticket - # 46275

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2012 12:21 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101389[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0M1
Serial No. C02FW1XWDF91 Location PDR

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software MS Office for MAC std 2011 from P0080893 and WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905, iWork v9.0.3 from P0080893, Apple Final Cut Studio v3 from P0082160 transferred to W#20110390(5-2012), Apple Logic Studio v2.1 from P0084359, SuperDuper! from VISA2011002890, and Studica Unity Pro3.x Ed from P0084541 Adobe MAster Coll CS6 MAC from P0086894; Installed Adobe CC2014 from FULL package like ITC103 lab OCT-2014 *tmf

Wired NIC C8:2A:14:44:0D:47


Wireless NIC E4:CE:8F:27:11:9C


Bluetooth NIC E4:CE:8F:27:11:9D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker May 04, 2012 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Mar 26, 2012 11:31 AM 
it's been setup, backed up, and returned to him. I just need to get 
the Techbook back.
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Tricia Flaherty Mar 16, 2012 12:16 PM 
I left you Logic Studio media to install for
Tankersly's laptop on his laptop at your desk, S#
can also be found T:\5. Mac
Software\AppleLogicStudio\LogicStuidov2_1singleuser
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Samantha Brubaker Feb 13, 2012 04:16 PM 
Corvallis Mac Store hours: 10-6 on weekdays.
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Samantha Brubaker Feb 13, 2012 04:03 PM 
setting up a case with apple.

case #: 290084191
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Teresa Hutchinson Feb 07, 2012 12:21 PM 
Daniel dropped off his laptop W#20101389[Edit Inv] and said
he thinks it is having hard drive issues due to
the sound that it is making.  He said he would
like Richard to drive and retrieve any data that
he can from the last few days before it is taken
to the Apple store.
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