Service Request Ticket

Service Request Information

CONTACT	Name	Proebstel, Amy	Date	Feb 08, 2012 09:26 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	proebsta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101368 (opens in a new window)	Bldg/Room	HWC 303
	Service Tag		Description	Xerox Phaser 3600DN Laser Printer
	Serial No.	MHB901951	Location	Exercise Science Lab
	Model	P3600/DN	Hostname	hwc303.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT A STUDENT TECH PRINTER IP:140.211.78.28	Ink/Toner Refill	std blk:106R01370, High blk: 106R01371
	Wired NIC	00:00:AA:BE:BF:72

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 15, 2012 05:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 15, 2012 05:55 PM	I deployed a script that only puts the HWC303 printer on these computers.	Add Attachment
Teresa Hutchinson	Feb 14, 2012 03:25 PM	**This is an outgoing email** Hi Amy, We were just emailing you regarding a service request that we have for you. (#46281) Have a printer in H&W 303 that needs to have only 10 computers to print to it. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Feb 08, 2012 09:27 AM	Also needs the network connection disconnected maybe to be able to have it be a local printer rather then networked?	Add Attachment
Teresa Hutchinson	Feb 08, 2012 09:26 AM	Amy called to ask if we could set it up so that W20101368 - printer only have the 10 computers in that room, H&W Rm 303 print to that printer. They are getting many many unwanted, unclaimed print jobs to that printer and want to narrow it down so only the 10 stations can print to that printer.	Add Attachment