Service Request Ticket - # 46282

Service Request Ticket - # 46282

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Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Feb 08, 2012 10:43 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070406 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	7V8HWD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows XP Pro	Software	Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003
	Wired NIC	00:1A:A0:61:CD:93

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 17, 2012 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 17, 2012 09:10 AM	Closed - duplicate work order that was created by Linda Root.	Add Attachment
Teresa Hutchinson	Feb 15, 2012 03:49 PM	**This is an outgoing email** Hi Ashley, We were just following up with you again regarding a service request that we have for you. (#46282) Description: Brian Kauffman needs Microsoft Office updated. Linda had us work on a laptop that was needing updates that we are still working on. Do you know if this ticket is the same one or a different issue? The reason we ask is that there are two WOU inventory numbers and we want to make sure if there are 1 or 2 issues. :) Thanks for your help! Teresa	Add Attachment Public
Brian Berkley	Feb 15, 2012 02:18 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Brian Berkley	Feb 15, 2012 09:14 AM	dont know anything about said laptop	Add Attachment
Teresa Hutchinson	Feb 15, 2012 08:35 AM	**This is an email** Hi Teresa, Yes that one has been but we are still waiting for a laptop that we sent over and was supposed to be done last week? If you could look that up that would be great thank you!!! Ashley Jackson	Add Attachment
Teresa Hutchinson	Feb 14, 2012 04:17 PM	**This is an outgoing email** Hi Ashley, We were just following up with you regarding a service request that we have for you. (#46282) Description: Brian Kauffman needs Microsoft Office updated. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Brian Berkley	Feb 08, 2012 10:50 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 08, 2012 10:50 AM	**This is an email** Ashley, Office 2007 is available by going to Start, Run and typing: \\plowking.wou.edu\office2k7\setup.exe Hit enter. It will upgrade Office 2003, and when it is finished, it will restart. Brian can do this at any time he is ready. Thanks,	Add Attachment
Megan Thibeault	Feb 08, 2012 10:43 AM	Brian currently had 2003 and it is not working with the other computers in his office so he would like to upgrade. Mornings work best. 14011 jacksona@wou.edu	Add Attachment