Service Request Ticket - # 46294

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2012 10:41 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E4200, Intel Core 2, 1.60GHz,
Serial No. C48G0L1 Location PDR

CPU Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)

Wired NIC 00:24:E8:CA:88:EE


Wireless NIC 00:24:D6:1D:B0:C2


Bluetooth NIC 00:26:5E:DF:CE:83

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Feb 13, 2012 11:53 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Feb 13, 2012 11:53 AM 
Installed
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Megan Thibeault Feb 13, 2012 10:41 AM 
He is available anytime today.
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Megan Thibeault Feb 13, 2012 08:02 AM 

He called back and said that if would be great for
you to come in around 10:30 am this morning (2/13/12)
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Andrew Gandara Feb 10, 2012 03:39 PM 
Left VM
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Andrew Gandara Feb 09, 2012 02:51 PM 
****This is an outgoing email****
Hi D Jay,

I need some additional information regarding
service request #46294

Description: SMARTDRAW 2012 for laptop needs
registering with newly acquired serial number

I wanted to touch base with you and let you know I
will be in tomorrow at 3 pm. If you are still
going to be on campus that late, I can come by and
reinstall the SmartDraw software for you.

Please let me know. 


Thanks,
- Andrew
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Public
Tricia Flaherty Feb 09, 2012 11:22 AM 
****This is an email****
I will pass that info on to Andrew, or get a
different tech involved if need be.

Thank you for letting me know.

Tricia

On 2/9/12 11:11 AM, Jay Gense wrote:
> thanks - I appreciate this expediency ...
however, I'm not on campus this afternoon. I will
be in all day tomorrow (Friday).
>
> Jay
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Tricia Flaherty Feb 09, 2012 10:41 AM 
Andrew, 
TRI complained to SmartDraw about the inability to
get the software activated on two different
stations simultaneously, and SmartDraw issued them
an additional serial #.  I gave this Serial # info
to Jay Gense yesterday but he indicated he was not
able to get past a section asking for email and
password.
We need to get this new serial # entered and
authorized for his laptop as soon as possible and
since you had performed the initial install and
setup I was hoping you would best know how to fix
this:
secondary install laptop W#20090458[Edit Inv]
    additional serial # issued by SmartDraw
1-24-2012 for Jay Gense-laptop(order#826580)
    Serial Number:
SD-00-826580-0001-4001-N0001-D0-42318
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