Service Request Ticket - # 46304

Service Request Ticket - # 46304

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Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Feb 10, 2012 10:14 AM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070900 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3NYF7G1	Description	Dell Latitude D630, 2.40GHz, 4M L2 Chache, 800MHz
	Serial No.	3NYF7G1	Location
	CPU	Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)
	OS	Unknown	Software	Office2007 Pro Plus from P0065730, Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:6C:C3:49

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Feb 16, 2012 02:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Gandara	Feb 16, 2012 02:13 PM	installed	Add Attachment
Andrew Gandara	Feb 16, 2012 08:15 AM	**This is an email** oh, wait, I won't quite be in my office until 11:20 am tomorrow!	Add Attachment
Andrew Gandara	Feb 15, 2012 04:00 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Gandara	Feb 15, 2012 04:00 PM	**This is an email** Tomorrow (Thursday) around 11:15 works with me. I will call before I come over just to make sure nothing last minute came up. See you then, - Andrew	Add Attachment
Andrew Gandara	Feb 15, 2012 04:00 PM	**This is an email** Hi Andrew, Excellent - I am in my office tomorrow, Thursday, 10:30 to 1 pm and on Friday 10-11 am and 12 noon to 3 pm. Would one of those times work? Thank you, Kristin	Add Attachment
Andrew Gandara	Feb 15, 2012 03:17 PM	**This is an outgoing email** Hi Kristin, I need some additional information regarding service request #46304 Description: Install EndNote X5 for WIN on PC laptop for Kristen Latham, NS (order#5898) I was wondering when you would be available for me to come install the EndNote software on your laptop? You can email me back hours you will be available or call our help desk at extension 88925 and then can have the on call tech come install it. Thanks, - Andrew	Add Attachment Public
Andrew Gandara	Feb 13, 2012 03:37 PM	Left VM	Add Attachment
Andrew Gandara	Feb 13, 2012 03:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Feb 13, 2012 02:34 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Feb 10, 2012 10:14 AM	This is on T:Drive at T:\Endnote\ENDNOTEX5\ENDNOTEX5WIN	Add Attachment