Service Request Ticket - # 46328

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2012 08:36 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100118[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27BWMM1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC B8:AC:6F:8B:06:37

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati May 31, 2012 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati May 31, 2012 11:09 AM 
Set up the cpu there on location .Works fine.
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Maylimi Pakalapati Feb 24, 2012 12:10 PM 
The cpu is being sent back to Dell to be
repaired/replaced.
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Public
Maylimi Pakalapati Feb 17, 2012 02:31 PM 
Have brought the CPU back to the office for
troubleshooting.
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Maylimi Pakalapati Feb 15, 2012 11:55 AM 
It is showing an error code of 13.Am looking into it.
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Public
Maylimi Pakalapati Feb 15, 2012 10:39 AM 
Task reassigned to Maylimi Pakalapati.
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Teresa Hutchinson Feb 14, 2012 08:36 AM 
****This is an email****

ITC 003 - Computer 20100118[Edit Inv] still won't turn on,
just the blinking orange light
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