Service Request Ticket - # 46332

Service Request Ticket - # 46332

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Feb 14, 2012 01:27 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080294 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY323674	Location	PDR
	Model	CB516A	Hostname	wuclab2.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Fuser added via Maint Repair P0084130 SR46332 FEB2012, MAINT kit for HP LJP4515X from P0088536 SR49328 FEB2013 IP: 140.211.118.26	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1F:29:24:B3:26

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 22, 2012 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 22, 2012 03:31 PM	Adam took care of this - has been confirmed.	Add Attachment
Teresa Hutchinson	Feb 22, 2012 03:15 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Feb 22, 2012 03:15 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Feb 22, 2012 03:15 PM	We received it and Adam is going to deliver it and take care of this right now.	Add Attachment
Joshua Johnson	Feb 21, 2012 02:07 PM	The task on this is 46332. This computer lab is very busy and having only one printer working is an impact to our office. We are receiving extra phone calls asking that we put paper in the one printer that is working. Can you please see if someone can fix this soon? Thanks!	Add Attachment
Todor Todorov	Feb 17, 2012 09:39 AM	I put in a purchase request for a new fuser (#4583)	Add Attachment
Todor Todorov	Feb 17, 2012 07:57 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Todor Todorov	Feb 17, 2012 07:57 AM	Jam is cleared, but the fuser needs to be replaced	Add Attachment
Teresa Hutchinson	Feb 16, 2012 09:01 AM	**This is an outgoing email** Hi Angie, We were just emailing you regarding a service request that we have for you. (#46332) Printer tray is jammed. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Teresa Hutchinson	Feb 16, 2012 08:02 AM	Task reassigned to Todor Todorov .	Add Attachment
Nicole Crane	Feb 14, 2012 01:27 PM	**This is an email** Printer 20080294 says ¿tray 2 is jammed¿ The paper had been removed and a small piece of paper was still in it. I took the small piece out, turned the printer off and restarted it. It still says it is jammed. I turned it off but it probably won¿t stay that way. It is the printer on the right.	Add Attachment