Service Request Ticket - # 46333

Service Request Information

CONTACT Name Hamlin, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2012 01:37 PM
Department College of Education Phone 88471
Location Email hamlinw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101404[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMGESDHJF Location PDR 2023 Giveaway

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.8 (Mountain Lion) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Upgrade to OSX Lion from P0081770 FEB2012, Microsoft Office for Mac 2011 license from P0081051

Wired NIC C8:2A:14:28:7F:2C


Wireless NIC E4:CE:8F:56:C5:0A


Bluetooth NIC 04:0C:CE:26:C9:6C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 15, 2012 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Feb 14, 2012 01:37 PM 
****This is an email****

> From: Kimber Townsend 
> Date: February 13, 2012 1:52:44 PM PST
> To: Tricia Flaherty 
> Cc: ¿Bill Hamlin¿ 
> Subject: Damage reported to Mac in ED 114B
>
> I'm reporting that Bill Hamlin, ED 114B,
reported to me today that his new Mac has been
damaged over the weekend.  There is a "Chip" in
the screen, quite noticeable (though I didn't ask
what size). 
>
> Bill diligently locks his door when he is not in
the office, and was at work until 5 on Friday. 
The damage had to have been done by someone with
key access over the weekend. 
>
> I will also alert Deb Arend, is there anything
else I can do for you?
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Teresa Hutchinson Feb 14, 2012 01:37 PM 
We recently did a GFA for Bill Hamlin W#20101403[Edit Inv].
 He had damage done over the weekend and a chip in
the screen occurred.  Need to replace this with
#20101404[Edit Inv] until we can find out more about who is
going to pay for the replacement of the damaged Mac.
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