Service Request Ticket - # 46336

Service Request Information

CONTACT Name Hafner, Samantha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2012 02:00 PM
Department Humanities Division Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020782[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description LaserJet 2300D printer
Serial No. CNBCD05627 Location pdr pile

Model Q2474A Hostname
Notes Wireless print Server WP110 from P0043062, duplexing Ink/Toner Refill
TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Feb 17, 2012 09:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Todor Todorov Feb 17, 2012 09:58 AM 
I checked the printer and everything looks good.
We tested and it prints fine.
I've noticed that sometimes older printers can get
communication errors if they are connected via
USB, and if that happens, the solution usually is
to unplug both ends of the USB cable wait 10
seconds, restart the printer and reconnect it.
 Add Attachment
Teresa Hutchinson Feb 16, 2012 08:02 AM 
Task reassigned to Todor Todorov .
 Add Attachment
Nicole Crane Feb 14, 2012 02:00 PM 
Her printer will not print. It starts to act like
it is then it makes a weird noise and nothing
happens. The monitor says "processing". It
wouldn't stop making noise so she unplugged it. 

She would like someone to come tomorrow and look
at it. Shes there 9-2pm.
Add Attachment