Service Request Ticket - # 46342

Service Request Ticket - # 46342

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 15, 2012 07:57 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070138 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	B4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Acrobat Pro 6 from P0043887, Acrobat Pro v9 from P0072036 transferred to W#20101443 MARCH2012 see SR43575
	Wired NIC	00:1A:A0:53:01:DF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 20, 2012 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 20, 2012 03:47 PM	This task is now complete. I have a temporary machine in place. We've ordered the necessary PCIe firewire card to go in the new machine. The scanner currently connects via a PCI card that isn't compatible with the new machine.	Add Attachment
Teresa Hutchinson	Feb 20, 2012 08:43 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Feb 20, 2012 08:28 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 20, 2012 08:28 AM	**This is an email** Thanks - we're really needing this one fixed - we've got microfilm scanning requests piling up for our students!	Add Attachment
Teresa Hutchinson	Feb 20, 2012 08:07 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#46342) Microfilm scanning computer. We have this on highest priority and a technician should be in touch ASAP. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Teresa Hutchinson	Feb 20, 2012 08:07 AM	Task reassigned to Todor Todorov .	Add Attachment
Nicole Crane	Feb 16, 2012 03:59 PM	**This is an email** Hello, again, just putting in my daily harassing message regarding the Copy center microfilm scanning computer, WOU# 20070138	Add Attachment
Nicole Crane	Feb 15, 2012 04:29 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Feb 15, 2012 04:29 PM	**This is an email** Hi, a follow up to Lori's email. Please designate this as a high priority. Either a) replacement machine as planned b) a different, temporary older machine to replace this older machine c) making this older machine work No matter what machine sits there, in addition to the standard library lab profile we'll need additional software: Adobe Professional, Epson Scanning, ScanPro 2000 (for the attached microfilm scanner). Thanks again, Janeanne	Add Attachment
Joshua Johnson	Feb 15, 2012 07:57 AM	Dear techs, Could you open a ticket for this computer in the library: Copy center microfilm scanning computer WOU# 20070138 The computer will no boot - it restarts itself continually regardless of boot option for normal, safe mode, and etc. This is our only computer available for scanning microforms so kind of a high priority for us. Also, Dale Goodell has been working on a new machine for this station - it would be great if that one happens to be ready? Thanks, Lori H.	Add Attachment