Service Request Ticket - # 46355

Service Request Information

CONTACT Name Parker, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2012 11:49 AM
Department Human Resources Phone 88287
Location Email parkera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110556[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 1N1F7R1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007, Adobe Acrobat PRO 10 Windows License from P0083922

Wired NIC D4:BE:D9:17:C8:51


Wireless NIC 10:0B:A9:53:5C:88


Bluetooth NIC 7C:E9:D3:FE:30:A3

TECHS Submitted by Whitney Allies Contact wallies09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 22, 2012 02:13 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Dale Goodell Feb 17, 2012 03:24 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Dale Goodell Feb 17, 2012 03:24 PM 
Equipment ready to deliver.  Delivery scheduled
for Wednesday, 2/22, at 1 pm.
 Add Attachment
Dale Goodell Feb 17, 2012 03:23 PM 
I re-imaged the laptop and configured it as any
normal campus setup.  This was the easiest way to
re-install Sophos for a campus user and make sure
the My Documents location points to the H: drive.
 The local login discussed below no longer exists.
 Add Attachment
Tricia Flaherty Feb 17, 2012 12:46 PM 
Dale I moved the monitor, Port replicator(dock)
case, ipad2 webcam, invoice etc. out onto the New
Equip shelf in ITC 013 Hallway
Add Attachment
Tricia Flaherty Feb 17, 2012 10:00 AM 
Task reassigned to Dale Goodell.
 Add Attachment
Tricia Flaherty Feb 17, 2012 09:59 AM 
****This is an email****
Tricia, I just spoke with Jay Gense.  Amy had a
change of plans and will not be going to the
conference after all, which means she will be here
next Friday (the 24th).  So, we are not going to
ship any of the equipment to her, but would rather
have it delivered here to her office, Todd 235. 
Please coordinate the delivery with Randy Klumph
since Amy will not be here when it is delivered. 
Randy will be able to help ensure that everything
is set up and working correctly before Amy
arrives.  Please connect with Randy for the
delivery (8.8885)
 
Thanks again!  Happy Friday :)

-- 
Cindi Mafit
Grants Financial Specialist
The Teaching Research Institute
Western Oregon University, 345 N Monmouth Avenue,
Monmouth OR 97361
503.838.8792 (office) 503.838.8150 (fax)
mafitc@wou.edu  www.wou.edu/tri
Add Attachment
Dale Goodell Feb 17, 2012 07:53 AM 
I believe my part of this setup is complete. 
Adobe Acrobat 10 is installed.  I put the laptop,
with the power brick and cables, back on the shelf
opposite the restroom.
 Add Attachment
Dale Goodell Feb 16, 2012 11:31 AM 
As this machine is going off-campus, I did not
bind it to MASH.  I created a local login,
parkera, password r3seArch!
Add Attachment
Whitney Allies Feb 15, 2012 11:49 AM 
Adobe Acrobat PRO 10 Windows License from P0083922
to be installed on the laptop. 

Along with this is an Apple iPad, its case and a
Logitec webcam in the complete package. The iPad
and Laptop are located on the shelf across from
the bathroom.
 Add Attachment