Service Request Ticket - # 46399

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2012 08:31 AM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20101400[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW33EDH2L Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959

Wired NIC C8:2A:14:4B:E8:E6


Wireless NIC E4:CE:8F:38:C8:D0


Bluetooth NIC E4:CE:8F:38:C8:D1


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Joshua Johnson Mar 09, 2012 08:05 AM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Mar 09, 2012 08:05 AM
Picked up at 8:00am 3/9/2012
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Teresa Hutchinson Mar 05, 2012 01:10 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Teresa Hutchinson Mar 05, 2012 01:10 PM
****This is an email****

Hi, Teresa:

I was wondering if I could get a status report on
the Macbook with the freeze-up problem I brought
in a couple of weeks ago.  I apologize I don't
have the case #. (I brought it in Feb. 20th, if
that helps)

Thanks,

Brian
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Teresa Hutchinson Feb 20, 2012 04:08 PM
Brian just dropped it off and I put it on Adam's
desk to look at.
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Teresa Hutchinson Feb 20, 2012 04:05 PM
Task reassigned to Adam Wehner.
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Teresa Hutchinson Feb 20, 2012 04:05 PM
He did some investigation on forums and he was
doing a slide show using intensive graphics. 
Forums said to send to Apple maybe.  
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Megan Thibeault Feb 20, 2012 08:33 AM
He will be around till about 10am today and again
from 12-1:45pm. He said that if someone can get to
it today they are welcome to come in and work/grab
it. If someone hasn't looked at it by 4pm today he
said he will bring it in. 

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Megan Thibeault Feb 20, 2012 08:31 AM
It locked up on Friday and it just froze. He had
to force shut it down. It now lets you turn it on
and use it for only a few minutes before it
freezes again. 
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