Service Request Ticket - # 46414

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2012 04:06 PM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091125[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag F171SL1 Description Dell OptiPlex 980 Mini Tower, 2.93GHz, 8M
Serial No. F171sl1 Location UNKNOWN

CPU Intel Core i7-870QM w/ VT(2.93GHz, 8MB cache)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:9C:07:46


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Mar 07, 2012 04:08 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Mar 07, 2012 04:08 PM
The 80/20 rule doesn't apply because it was
installed on the community video editing station.

Would be fine if it was on her personal desktop
but not in this case.
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Teresa Hutchinson Mar 07, 2012 10:31 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Mar 07, 2012 10:31 AM
****This is an email****

Hi Theresa,

The Camtasia Studio already has been loaded onto
the video editing station in the room behind
Philip Wade's office, NS 119.  I do have a
question however.  Does TechSmith allow software
to be dual loaded onto an office machine and a
home or laptop as long as the software is not
being used in two locations simultaneously similar
to Adobe and some other software companies?  If
so, I do have a traveling laptop onto which that
software could be loaded.

Arlene
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Andrew Gandara Mar 05, 2012 04:52 PM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Mar 05, 2012 09:38 AM
****This is an outgoing email****
Hi Arlene ,

We were just emailing you regarding a service
request that we have for you. (#46414)

INSTALL Camtasia Studio 7.1  for WIN  for Arlene
Courtney on W#20091125[Edit Inv] Video Editing
Station(NS119A) #5754

We believe you maybe out of the office for a few
weeks?  If so, if you would like to contact us
when your back or, if you'd like to schedule a
time now for when you return, just let us know and
we can update the ticket with this appointment.

Have a good day!

Thanks,
Teresa 
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Andrew Gandara Mar 02, 2012 02:29 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Andrew Gandara Mar 02, 2012 02:29 PM
Left VM. She is going to be out for a few weeks
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Teresa Hutchinson Feb 21, 2012 08:14 AM
Task reassigned to Andrew Gandara.
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Tricia Flaherty Feb 20, 2012 04:06 PM
for Arlene Courtney on W#20091125[Edit Inv] NS Video Editing
Station(NS119A)
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