Service Request Ticket - # 46420

Service Request Information

CONTACT Name McKiel, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2012 09:53 AM
Department Library & Media Services Phone 88886
Location Email mckiela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110506[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6220 2.50GHz, 3M cache
Serial No. 9T59XP1 Location PDR

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Unknown Software Microsoft Office 2010 WIN from P0083201 installed as Office 2007,

Wired NIC 84:8F:69:F1:38:91


Wireless NIC 08:33:96:DF:C1:44


Bluetooth NIC E4:D5:3D:E2:C2:D1

TECHS Submitted by Dale Goodell Contact goodeld@wou.edu 88122
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Mar 22, 2012 01:23 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Mar 22, 2012 01:23 PM 
****This is an email****
Hi Andrew,

Everything worked fine. I will try it again tonight at home to 
make sure.

Thanks,
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Andrew Gandara Mar 19, 2012 12:21 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Mar 19, 2012 12:06 PM 
He can access the terminal server here on campus
and it doesn't lock him out.
His credentials are cached now and he is going to
try logging in off campus and accessing the
terminal server and seeing if it still locks him
out when he comes back on campus.
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Andrew Gandara Mar 19, 2012 11:50 AM 
I don't think his credentials were cached
correctly to use wireless.
Told him to flip the wireless switch to off and
then login with a wired connection on campus.
He is local so he said he would take it home on
his lunch and test out the wireless then report
back when he is off lunch.
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Andrew Gandara Mar 19, 2012 11:29 AM 
Called and left message with receptionist.
Need WOU#
If it is a mac a tech needs to go over and
activate mobile log in.
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Samantha Brubaker Mar 16, 2012 01:27 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Feb 29, 2012 12:22 PM 
****This is an outgoing email****
Hi Allen,

We were just emailing you regarding a service
request that we have for you. (#46420)

Can't login to MASH cached credentials at home
with your new laptop.

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Dale Goodell Feb 21, 2012 09:53 AM 
Allen can't login to his new laptop at home using
his MASH cached credentials.  The machine seems to
work fine on campus.  He thinks his MASH login may
be configured differently, in order to accommodate
wireless.
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