Service Request Ticket - # 46426

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2012 12:10 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090516[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727SFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715

Wired NIC 00:26:B9:73:DA:E6

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 27, 2012 01:21 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dale Goodell Feb 27, 2012 01:20 PM 
Astra setup and Banner shortcut complete.
 Add Attachment
Dale Goodell Feb 23, 2012 04:14 PM 
The second monitor is good.  I plan to follow-up
with Kimber early Friday morning to install Astra
and to give her a Banner desktop shortcut.
 Add Attachment
Teresa Hutchinson Feb 23, 2012 03:13 PM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Teresa Hutchinson Feb 23, 2012 03:13 PM 
Kimber called back to say that her second monitor
isn't working now.
 Add Attachment
Teresa Hutchinson Feb 21, 2012 12:29 PM 
Update inventory to show station upgraded to
Windows 7.
 Add Attachment
Dale Goodell Feb 21, 2012 12:26 PM 
****This is an email****

Kimber --

I'll plan to come on Thursday, around 1 pm, to
upgrade your machine to Windows 7.

-Dale
goodeld@wou.edu
88122
Add Attachment
Teresa Hutchinson Feb 21, 2012 12:14 PM 
****This is an email****

Oooh - I'd love it!  I'm away from my desk
tomorrow from 8:00 - 11:30, and Thursday 12 - 3,
and they are welcome to my computer!
 Add Attachment
Teresa Hutchinson Feb 21, 2012 12:10 PM 
****This is an email****

On Mon, Feb 20, 2012 at 4:24 PM, Teresa Hutchinson
 wrote:

    Hi Kimber,

    We are working on computer stations that are
eligible for an upgrade to Windows 7 and we wanted
to check with you and see if you were interested
in having your station (W#20090516) upgraded to
Windows 7 (no cost to your department).

    If so, if you could you just let me know,
we'll work on making this happen for you.  :)

    Thanks,
 Add Attachment