Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Feb 22, 2012 07:50 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090864 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, 3.06GHz Intel Core2Duo#MB8950LL/A
	Serial No.	W8011LAC5PC	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074352,Adobe Design Prem CS4 MAC from P0074772; Adobe InDesign CS6 (v.8) License from P0094138
	Wired NIC	34:15:9E:21:B7:66
	Wireless NIC	7C:6D:62:77:30:A5
	Bluetooth NIC	7C:6D:62:94:9F:2B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Mar 07, 2012 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Mar 01, 2012 04:07 PM	Task reassigned to Laven Voth.	Add Attachment
Paul Lambert	Mar 01, 2012 04:07 PM	I heated up the port a while back and forgot to re-assign this task.	Add Attachment
Laven Voth	Feb 24, 2012 11:21 AM	Task reassigned to Paul Lambert.	Add Attachment
Laven Voth	Feb 24, 2012 11:21 AM	The port wasn't hooked up. Told Paul about the problem.	Add Attachment
Teresa Hutchinson	Feb 24, 2012 08:09 AM	Task reassigned to Laven Voth.	Add Attachment
Gabriel Thrash	Feb 23, 2012 03:18 PM	called and left vmail.	Add Attachment
Joshua Johnson	Feb 22, 2012 07:50 AM	**This is an email** Shelby Case cases@mail.wou.edu 9:29 PM (10 hours ago) to Jake, Alexa, Juliann, UCS, me, Juliann Good evening Service Request desk staff: Juliann Roth, the website manager for the "Western Oregon Journal", is unable to log in to update the "Journal" website since her iMac has been moved to a new desk. Her iMac WOU number is as follows: 20090864. Thanks and have a good week.	Add Attachment