Service Request Ticket - # 46478

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2012 09:35 AM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050190[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DC:F2:8F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Mar 05, 2012 12:30 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Mar 05, 2012 12:30 PM 
Set each laptop up on wireless.
Delivered
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Andrew Gandara Mar 01, 2012 08:45 AM 
Grabbed the laptops
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Teresa Hutchinson Feb 29, 2012 12:22 PM 
****This is an outgoing email****
Hi Sue,

We were just emailing you regarding a service
request that we have for you. (#46478)

Laptops asking for Cicso NAC Agent.

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Feb 24, 2012 08:08 AM 
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Feb 24, 2012 08:08 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Feb 23, 2012 09:35 AM 
Three of our laptops are asking for something to
be done with the NAC agent. They are numbers
20050190[Edit Inv], 20051092[Edit Inv], 20050193[Edit Inv].
Thanks. Sue
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