Service Request Ticket - # 46480

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2012 10:13 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080927[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 104G4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:0B:3C:9F

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Feb 29, 2012 01:42 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Feb 29, 2012 01:42 PM 
reimaged her computer today.
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Teresa Hutchinson Feb 28, 2012 07:23 AM 
****This is an outgoing email****
Hi Diane,

We were just emailing you regarding a service
request that we have for you. (#46480)

Computer is taking a long time to log in. 

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Feb 24, 2012 08:07 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Feb 23, 2012 03:22 PM 
will meet with her at 4
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Megan Thibeault Feb 23, 2012 10:13 AM 
It takes 3-4 minutes to log on its extremely slow.
Now she can't get into banner, it keeps freezing
on her. She is able to log into portal and from
there she tries to get to banner. She thinks that
something is wrong with her computer.
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