Service Request Ticket - # 46505

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2012 02:59 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Joshua Johnson Mar 09, 2012 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 08, 2012 10:25 AM 
She will be available today from now to 11:30 and
then from 1:30-3pm.
As well as Monday 3/12 at anytime.
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Laven Voth Mar 06, 2012 02:04 PM 
Left VM and also this email:

****This is an email****

Hello,

This is Laven over at UCS.  We have your software
ready to install, so when you get in you can give
us a call back at 88925, or reply to this email
with a time you will be in your office.

Thanks!

-- 
Laven Voth
Western Oregon University
University Computing Services
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Andrew Gandara Mar 05, 2012 04:53 PM 
Try tomorrow...
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Laven Voth Mar 05, 2012 01:22 PM 
Her VM message says that she will be out until
March 6, but the email says that she would be here
today.
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Laven Voth Mar 05, 2012 01:21 PM 
Left VM
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Andrew Gandara Mar 05, 2012 09:58 AM 
Task reassigned to Laven Voth.
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Andrew Gandara Mar 05, 2012 09:53 AM 
****This is an email****
I will be in the office on Tuesday, all day. I
have a couple of
meetings so may be down the hall periodically.
Robbin
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Andrew Gandara Mar 02, 2012 02:47 PM 
****This is an outgoing email****
Hi Robbin,

I need some additional information regarding
service request #46505

Description: INSTALL Filemaker Pro Advanced 11
software on recent new computer upgrade for Robbin
Bull TODD222 

I was wondering what times you would be available
to for a tech to come out and install the
Filemaker software for you?

Please email back or call our help desk at
extension 88925 with your hours of availability.

Thanks,
- Andrew
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Public
Teresa Hutchinson Feb 27, 2012 08:31 AM 
Task reassigned to Andrew Gandara.
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Tricia Flaherty Feb 24, 2012 03:06 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Feb 24, 2012 03:05 PM 
She needs some software installed on her new
computer that was not installed in the right
version when the machine was delivered in January,
she reports that Filemaker PRo 10 was installed
but what she needs installed is actually Filemaker
Pro 11 Advanced which can be found at:
T:\FileMaker\FileMaker Pro\Filemaker Pro 11  look
for the installer under FMPro11ADVANCED folder

Also please double check that she had Camtasia
Studio/Snagit installed as well
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