Service Request Ticket

Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Feb 27, 2012 10:22 AM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081039 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	SW89191V08QS	Location	PDR
	CPU	2GHz Intel Core Duo
	OS	Unknown	Software	Upgrade to OS X Lion 10.7 from P0081770 FEB2012, orig:Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Logic Express8 bundled with MAC on P0070413, Office Pro 2008 for MAC from P0070415
	Wired NIC	00:25:4B:C3:F8:CE
	Wireless NIC	00:25:00:47:86:10

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Mar 23, 2012 03:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Mar 23, 2012 03:10 PM	Dropped off at front desk, ready to get picked up. Left VM instructing to pick up.	Add Attachment
Megan Thibeault	Mar 23, 2012 12:23 PM	Ted dropped off his laptop its up at the SRD.	Add Attachment
Laven Voth	Mar 22, 2012 04:30 PM	He will drop it off at the front desk tomorrow and I will work on it when I get in.	Add Attachment
Emily Kavanagh	Mar 22, 2012 01:23 PM	He called back and I let Laven know	Add Attachment
Laven Voth	Mar 19, 2012 02:18 PM	Left VM	Add Attachment
Teresa Hutchinson	Mar 01, 2012 12:08 PM	Task reassigned to Laven Voth.	Add Attachment
Tricia Flaherty	Feb 27, 2012 10:22 AM	Installer can be found at: T:\5. Mac Software\Mac OS\OS 10.7	Add Attachment