Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	Feb 27, 2012 03:01 PM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100756 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	B1XG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:B4:52
	Wireless NIC	58:94:6B:FD:23:70
	Bluetooth NIC	1C:65:9D:F5:50:F5

TECHS	Submitted by	Andrew Gandara	Contact	agandara09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Nicole Crane	Feb 28, 2012 01:27 PM	He called back I walked him through how to find his files. He is good to go	Add Attachment
Andrew Gandara	Feb 27, 2012 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Feb 27, 2012 04:21 PM	Delivered. He might call back.	Add Attachment
Andrew Gandara	Feb 27, 2012 03:22 PM	Going to drop off laptop. In case he's not there I'm leaving a note tell him to call the desk to find out how to get his old local files back. Could not add the old stuff until he logged in the first time. The folder is on the root of his C: drive and it's called his username "mcgladm" Inside there should be "My Documents" and have his drag everything to C:\Users\mcgladm\MyDocuments\ If you have questions you can call or radio me.	Add Attachment
Andrew Gandara	Feb 27, 2012 03:01 PM	Got a call because he was having internet issues. He was fine with and eligible for Win 7 upgrade. Updating	Add Attachment