Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Feb 28, 2012 11:32 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MRZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007; COMPANSOL Blumen Software v10.0.4 workstation/client from P0090881 SR56541
	Wired NIC	18:03:73:B0:E3:CF

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Mar 02, 2012 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Mar 02, 2012 11:25 AM	I added her printers using their IP addresses	Add Attachment
Joshua Johnson	Mar 02, 2012 09:56 AM	11 am is best but any time would work.	Add Attachment
Todor Todorov	Mar 02, 2012 08:44 AM	left a VM asking when she is available	Add Attachment
Teresa Hutchinson	Feb 29, 2012 12:32 PM	Task reassigned to Todor Todorov .	Add Attachment
Teresa Hutchinson	Feb 29, 2012 12:31 PM	**This is an outgoing email** Hi Letitia, We were just emailing you regarding a service request that we have for you. (#46525) Not able to print. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Megan Thibeault	Feb 28, 2012 11:32 AM	Not able to print off degree evaluations and transcripts and they are not going through. She checked the printer and everything seemed fine and others in her department can print to that printer. She just needs help figuring out how to get her computer to printer. The printer is: SEP on krusty/reba on krusty.	Add Attachment