Service Request Ticket - # 46546

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2012 09:51 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080471[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 78JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:F0:08


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Mar 02, 2012 12:02 PM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Mar 02, 2012 11:29 AM
She called in too late. Her machine is already
reimaged.

(I talked to her beforehand and told her that
everything will be gone, and she said she didn't
have anything that she wanted to save)
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Megan Thibeault Mar 01, 2012 10:28 AM
Task reassigned to Todor Todorov .
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Megan Thibeault Mar 01, 2012 10:28 AM
Jessica called and said that there are two files
on her computer that she was wondering if you
would still be able to save. They are Excel
spreadsheets and named:
1. Copy of application fees
2. Copy of incomplete REVC forms

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Teresa Hutchinson Mar 01, 2012 10:27 AM
Task reassigned to Andrew Gandara.
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Joshua Johnson Mar 01, 2012 09:51 AM
Jessica Roberts computer has alot of viruses and
Malware. The computer needs to be re-imaged. The
computer is located with Todor.

88169
robertsj@wou.edu
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