Service Request Ticket - # 46588

Service Request Information

CONTACT Name Cancel, Edwin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2012 02:05 PM
Department Deaf Studies and Professional Studies Phone 88730
Location Email cancele@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101407[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMHPRDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051

Wired NIC C8:2A:14:32:5E:57


Wireless NIC E4:CE:8F:52:42:34


Bluetooth NIC 44:2A:60:D7:72:33

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 09, 2012 02:53 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Mar 05, 2012 02:45 PM 
Task reassigned to Dale Goodell.
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Teresa Hutchinson Mar 05, 2012 02:45 PM 
This will be located on the back counter of ITC
008 with a GFA setup form.
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Teresa Hutchinson Mar 05, 2012 02:23 PM 
****This is an email****

Hi Teresa:
I would like a Mac station, please.
Thanks.
Edwin.
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Teresa Hutchinson Mar 05, 2012 02:23 PM 
****This is an email****

On Mon, Mar 5, 2012 at 2:19 PM, Teresa Hutchinson
 wrote:

    Hi Edwin,

    We were just following up with you regarding a
service request that we have for you.  (#46588)

    Our notes show that you have computer
W#20071215[Edit Inv].  This station is eligible for a
computer upgrade.  Would you like to upgrade this
to a Mac station instead of a Dell?

    Let us know your preference or if you have any
questions.  We'll be happy to proceed or help with
anything that we can. 

    Thanks,
    Teresa
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Teresa Hutchinson Mar 05, 2012 02:23 PM 
He is eligible for a GFA upgrade.
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Hannah Arriola Mar 05, 2012 02:05 PM 
W#20071215[Edit Inv]
does not want upgraded to windows 7, would prefer 
to have a mac operating system.
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