Service Request Ticket - # 46606

Service Request Ticket - # 46606

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Service Request Information

CONTACT	Name	Newland, Sandy	Date	Mar 06, 2012 12:15 PM
	Department	Advancement & Foundation	Phone	88147
	Location		Email	newlands@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20030439 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 4200N Printer
	Serial No.	SUSGNP24568	Location	PDR
	Model	Q246A	Hostname
	Notes	35ppm, additional 128MB DIMM from P0045788, 75-sheet Envelope Feeder from P0045782 Maintenance Kit from P0072407 10-2009, Maint Repair HP LJ 4200N fuser #RM1-0013-230 from P0082747 NOV2011 SR44880	Ink/Toner Refill
	Wired NIC	00:30:6E:C9:5D:D2

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Aug 16, 2012 11:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Aug 16, 2012 11:45 AM	I called Cara to clarify her view on the ordering of a new printer. She told me that Sandy was told months ago that no new printer would be ordered and that she has access to small run envelope jobs in the Cottage on different printer as wells as the use of the Printshop for large jobs. Cara says to close this task as it is a finished conversation and no new printer will be ordered.	Add Attachment
Adam Wehner	Aug 16, 2012 10:27 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Adam Wehner	Jul 31, 2012 08:23 AM	Waiting to hear what Cara wants to do.	Add Attachment
Megan Thibeault	Jun 25, 2012 08:46 AM	**This is an email** Sandy, I just talked with Adam about this issue. Unfortunately we don't have any extra printers but we would be more than happy to set you up to a network printer. If you are interested in getting a personal printer you can contact Tricia at flahert@wou.edu or 88904. Thanks, Megan	Add Attachment
Megan Thibeault	Jun 25, 2012 07:56 AM	**This is an email** I just need a printer. It gets tiring running back and forth to the printer room. If I do envelopes I have to stand at the printer and continually feed in more envelopes, not to mention putting in specialty paper and hoping someone else doesn't print on it. Sandy	Add Attachment
Megan Thibeault	Jun 22, 2012 08:49 AM	**This is an email** I just need a printer. It gets tiring running back and forth to the printer room. If I do envelopes I have to stand at the printer and continually feed in more envelopes, not to mention putting in specialty paper and hoping someone else doesn't print on it. Sandy	Add Attachment
Megan Thibeault	Jun 21, 2012 10:59 AM	**This is an outgoing email** Hi Sandy , We were just following up with you regarding a service request that we have for you. (#46606) Description: Fuser has went out on printer W#20030439 - needs fixed ASAP Sandy I wanted to make sure that you knew that Tricia looked into a new printer for you and discussed via email with Cara. Cara and Tricia talked about a Lexmark printer but that is not supported UCS. If interested in a new printer, Cara would know the information for the printers we suggested. Thanks, Megan Eichler	Add Attachment Public
Joshua Johnson	May 23, 2012 05:45 PM	**This is an email** Two big events later and I still do not have a printer. This is not cool. Sandy	Add Attachment
Joshua Johnson	May 23, 2012 04:14 PM	**This is an outgoing email** Hi Sandy , We were just following up with you regarding a service request that we have for you. (#46606) Description: Fuser has went out on printer W#20030439 - needs fixed ASAP We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Joshua Johnson	Add Attachment Public
Megan Thibeault	Apr 03, 2012 02:02 PM	**This is an email** I am still waiting for a new printer. I believe it is in process. Sandy	Add Attachment
Megan Thibeault	Mar 26, 2012 01:12 PM	**This is an email** Hello Sandy, We were just following up with you regarding a service request ticket that we have still open for you. (#46606) Description: Fuser has went out on printer W#20030439. We were wondering if this has been resolved for you or if we can still be assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment
Teresa Hutchinson	Mar 06, 2012 12:16 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Mar 06, 2012 12:15 PM	**This is an email** ---------- Forwarded message ---------- From: Sandra Newland To: computingservices@wou.edu Cc: Date: Tue, 6 Mar 2012 10:53:17 -0800 Subject: Printer 50.2 Fuser error AGAIN Help! The fuser has gone out again on my printer #20030439. It happened late yesterday in the middle of my envelope mail merge for the Scholarship Dinner invitations that need to be in the mail this week. Sandy -- Sandy Newland Manager of Donor Relations & Special Projects University Advancement WOU Foundation Western Oregon University 503-838-8147	Add Attachment