Service Request Ticket - # 46608

Service Request Information

CONTACT Name Grasis, Gonzo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2012 02:30 PM
Department Athletics Phone 88909
Location Email grasisg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN8CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:92

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Joshua Johnson May 23, 2012 04:36 PM 
Task reassigned to Joshua Johnson.
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Joshua Johnson May 23, 2012 04:36 PM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson May 23, 2012 04:36 PM 
Wow -- I think that may have been 2-3 months ago.

Thanks for checking but I think I figured it out.
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Joshua Johnson May 23, 2012 04:14 PM 
****This is an outgoing email****
Hi Gonzo,

We were just following up with you regarding a
service request that we have for you.  (#46608)

Description: Gonzo is using Bi-Query and getting
an error message 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Joshua Johnson
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Public
Mike Soukup Mar 07, 2012 03:31 PM 
Task reassigned to Adam Wehner.
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Mike Soukup Mar 07, 2012 03:31 PM 
Adam is going to apply a Bi-query patch to his 
computer to fix this error.
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Teresa Hutchinson Mar 06, 2012 02:33 PM 
This is on station W#20090295[Edit Inv] and I'm not 100%
sure that is the exact error.
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Teresa Hutchinson Mar 06, 2012 02:30 PM 
Michael - Eric Yahnke was working with Gonzo and
he was using Bi-Query and getting an error
message.  Eric said he used to get this and UCS
ran a patch that fixed it.  I believe the error
is: OUS.gqu:biquery.exe-Application Error

 

The Instruction at ¿0x73dd11a3¿ Referenced memory
at ¿0x00000004¿.  The memory could not be ¿read¿.

I don't know who fixes this?  Starting with you.
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