Service Request Ticket - # 46628

Service Request Information

CONTACT Name Scharn, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2012 04:18 PM
Department Library & Media Services Phone 88892
Location Email scharnt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101024[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. 5HV25Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:64:3C


Wireless NIC A0:88:B4:1A:48:AC


Bluetooth NIC 68:A3:C4:47:23:C8

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati Mar 22, 2012 01:30 PM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Mar 22, 2012 01:30 PM 
Did unbinding and binding to mash.works fine now.
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Maylimi Pakalapati Mar 20, 2012 12:36 PM 
Brought back the laptop to UCS office.
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Maylimi Pakalapati Mar 14, 2012 04:32 PM 
Task reassigned to Maylimi Pakalapati.
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Megan Thibeault Mar 14, 2012 11:10 AM 
****This is an email****

Please have the tech check-in at one of the
library's service counters when they come to work
on this ticket. They can let the tech into the
room where the library's laptop cart is housed.

Thanks!
Tracy
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Megan Thibeault Mar 14, 2012 11:04 AM 
****This is an outgoing email****

Hello,

It looks like you emailed and opened ticket# 46628
with us on 3/7/12 about a computer that wouldn't
load windows. The ticket says that a tech came out
to your office on 3/9/12 to check it out and you
weren't in your office. If this is still a problem
could you please let us know your availability for
the next week.

Thanks,
UCS Help Desk
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Gabriel Thrash Mar 09, 2012 11:16 AM 
she wasnt in her office
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Nicole Crane Mar 07, 2012 04:18 PM 
****This is an email****
During instruction today, one of the laptops in
the library's laptop cart wouldn't load Windows:

Computer #: B4
WOU ID #: 20101024[Edit Inv]

I'm told that the cart is next booked for March 9th.
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