Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Mar 08, 2012 10:59 AM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100625 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.66GHz Intel Core 2
	Serial No.	W81060G5ATQ	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2011 std MAC from P0078813, Adobe Acrobat Pro v10 for MAC from P0078813, Inspiration 9 from VISA2010002350, SPSS Statistics Base from P0078817
	Wired NIC	10:9A:DD:65:B3:15
	Wireless NIC	10:93:E9:5E:A1:7A

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Mar 08, 2012 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Mar 08, 2012 03:22 PM	Went to his office. couldn't figure out why he was having this freezing issue. I told him i would look into it. And he said he would call back if it continued.	Add Attachment
Nicole Crane	Mar 08, 2012 12:17 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Nicole Crane	Mar 08, 2012 12:17 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Mar 08, 2012 12:17 PM	He would like Gabe to come and look at it in his office at 2 when he comes in today	Add Attachment
Megan Thibeault	Mar 08, 2012 10:59 AM	When Keven is working on his laptop and he copy and pastes from pdf-word or word-word the swirl circle just runs and runs so he has to force shut down his laptop. His laptop is at the SRD. Keven Mallkewitz 919-345-4144 malkewik@wou.edu	Add Attachment