Service Request Ticket

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Service Request Information

CONTACT	Name	Caster, Brian	Date	Mar 13, 2012 01:10 PM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101400 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FW33EDH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959
	Wired NIC	C8:2A:14:4B:E8:E6
	Wireless NIC	E4:CE:8F:38:C8:D0
	Bluetooth NIC	E4:CE:8F:38:C8:D1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Megan Thibeault	May 03, 2012 03:38 PM	Bill wanted me to note that he update OS and iphoto and checked the slide show.	Add Attachment
Andrew Gandara	May 03, 2012 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	May 03, 2012 03:28 PM	Bill installed Lion on it for him and it worked just fine.	Add Attachment
Andrew Gandara	May 02, 2012 09:47 AM	Crashed on me when I was just surfing the internet. Was told that Richard was going to be doing something with it	Add Attachment
Andrew Gandara	Apr 30, 2012 03:27 PM	He said he would send me a powerpoint with graphic intensive stuff. Will test when i get the email	Add Attachment
Andrew Gandara	Apr 30, 2012 03:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Andrew Gandara	Apr 30, 2012 03:08 PM	He called back and wanted me to run some graphic heavy stuff before he came and grabbed it again	Add Attachment
Andrew Gandara	Apr 30, 2012 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 30, 2012 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Apr 30, 2012 02:55 PM	Updated computer. Runs smoothly now. Will leave up with SRD in case he wants to come grab it	Add Attachment
Katie Halvorson	Apr 24, 2012 10:28 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Apr 24, 2012 10:28 AM	Called and wanted a status update on his office laptop. He said it has been out for awhile and would like some kind of update on it.	Add Attachment
Megan Thibeault	Apr 02, 2012 07:59 AM	**This is an email** Hello: I haven't yet heard back from Brian Wehner, who was working on that problem. The computer is a laptop that Brian W. should have in UCS; it was and issue that he attempted to resolve, but that persisted after the first attempt to fix. I will be back on campus on Monday, April 2. Thank you, Brian Caster	Add Attachment
Megan Thibeault	Mar 26, 2012 02:01 PM	**This is an email** Hello, We were just following up with you regarding a service request ticket that we have still open for you. (#46664) Description: Computer is freezing up. We were wondering if this has been resolved for you or if we can still be assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment
Joshua Johnson	Mar 13, 2012 01:10 PM	Brian's computer is acting up again. The computer is locked at Adam's desk. 88364 casterb@wou.edu	Add Attachment