Service Request Ticket - # 46686

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2012 03:41 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 WFP 22in w/ AIO stand
Serial No. CN0NK96N7444516NBJ2S Location PDR
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Megan Thibeault Mar 27, 2012 09:53 AM 
****This is an email****
Hi, Megan,
Gabe from UCS was down here last week, and yes,
it's working fine now.  Thanks.
Janeanne
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Laven Voth Mar 26, 2012 03:18 PM 
Task reassigned to Laven Voth.
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Laven Voth Mar 26, 2012 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Mar 26, 2012 03:16 PM 
Reimaged.
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Megan Thibeault Mar 26, 2012 11:18 AM 
****This is an email****


Hello Janeanne,


We were just following up with you regarding a
service request ticket that we have still open for
you. (#46686)

Description: WOU# 20110119[Edit Inv], with the issue of
"Copy of Windows is not genuine. Your computer
might be running a counterfeit cope of Windows."

We were wondering if this has been resolved for
you or if we can still be assistance with this. If
so, just let us know, we'll be happy to help.

-- 
Megan Eichler
UCS Administrative Assistant
Western Oregon University
(503) 838-8010
meichler08@wou.edu
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Joshua Johnson Mar 15, 2012 03:41 PM 
****This is an email****
Hello,
Upon logging in, this machine is indicating that
the "Copy of Windows is not genuine. Your computer
might be running a counterfeit copy of Windows."
Code is 0x80070005.  Pop up window on top of that
is "Optional update delivery is not working." 
Followed link provided to Go online and resolve
now, which resulted in a IE screen, "Windows
validation in process." Waited 45 min or so with
no progress past this screen.

I restarted the machine and got same results. 
Putting machine out of order.

Thanks,
Janeanne
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