Service Request Ticket

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Mar 19, 2012 07:55 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20100944 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
	Serial No.	S200RK105158	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:80:64:88:A6:B3

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 20, 2015 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 20, 2015 09:52 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Jan 20, 2015 09:52 AM	This is being removed. We contacted them with the cost of the wise thin client and they decided to not go with the new thin client and instead use the existing computer for the tasks the thin client was doing.	Add Attachment
John Rushing	Sep 30, 2014 10:26 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Sep 30, 2014 10:26 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Sep 30, 2014 10:26 AM	Decided to wait/not purchase on getting a replacement for the sun thin client they had.	Add Attachment
John Rushing	Sep 30, 2014 10:25 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lori Burgeson	Aug 07, 2014 06:40 AM	Task reassigned to John Rushing.	Add Attachment
Lori Burgeson	Aug 07, 2014 06:40 AM	John: This ticket is still open and active. It was previously in Richard's queue. I left the their Wyse client on your desk. They need a new VM built as the old one was not working correctly. I believe they needed some special software on it as well. You may want to talk with Nancy to find out how they wanted it set up.	Add Attachment
Katie Halvorson	Aug 06, 2014 05:02 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	May 23, 2012 04:51 PM	**This is an outgoing email** Hi Nancy, We were just following up with you regarding a service request that we have for you. (#46695) Description: Computer keeps crashing We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Joshua Johnson	Add Attachment Public
Nicole Crane	Apr 12, 2012 10:30 AM	Called to check on the status	Add Attachment
Maylimi Pakalapati	Mar 29, 2012 11:50 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Maylimi Pakalapati	Mar 23, 2012 12:31 PM	**This is an email** Hello Nancy, I am Maylimi with UCS. I was the tech who came over from UCS to retrieve the Wyse machine from your office. Richard Kavanagh at the office is looking into it and says its not a problem with the box. He can probably sail through the problem by Tuesday next week. Thank you, Maylimi UCS Student tech	Add Attachment
Maylimi Pakalapati	Mar 22, 2012 04:23 PM	Richard is looking into it.	Add Attachment
Maylimi Pakalapati	Mar 22, 2012 02:43 PM	Have brought back the wyse box to office.	Add Attachment
Maylimi Pakalapati	Mar 19, 2012 10:06 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Megan Thibeault	Mar 19, 2012 07:56 AM	The computer crashes at least everyday sometimes a few times a day. As well as Nancy isn't able to log on and it says that she is an unauthorized user.	Add Attachment
Megan Thibeault	Mar 19, 2012 07:55 AM		Add Attachment