Service Request Ticket - # 46700

Service Request Information

CONTACT Name Zobel, Gregory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2012 08:57 AM
Department Education & Leadership Phone 88728
Location Email zobelg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110578[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Dual-core
Serial No. C1MH605EDV13 Location PDR

CPU Intel Core i5(2.4GHz, 3MB L3)


OS Unknown Software MSOffice2011std MAC P0084052, AdobeMasterCS5.5MAC P0084052, VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014 Bootcamp WIN7Pro P0084058, Keynote'09 P0086780 redemptioncode his AppleID, AdobeCaptivate6MAC P0087260, Screenflow 4upg VISA2012003228, Pixelmatorv2.1 VISA2012003278, ComicLife2 VISA2012003277, CamtasiaMAC v2.4 VISA2013003651 ADDTL SOFTWARE FROM ITC001LAB:FinalCutExp4 Labstation bundle, Renamerv4.3.2 VISA2014004170, EndNoteX7Hybrid(WIN/MAC)Upg P0095604, Bartenderv1.2.21 VISA2014004171, AlFredPowerPackv2.5 VISA2014004172, DaisyDiskv3.0.3.1 VISA2014004191, DevonTech InfoWorkersProbundle(DevonagentProv3.8.1 and DevonthinkProOfficev2.7.7)&DevonTech MyThoughtsv1.4 VISA2014004192, DragonDictate MAC4 VISA2014004594,

Wired NIC 3C:07:54:79:B9:5C


Wireless NIC 68:A8:6D:4B:F7:60


Bluetooth NIC 68:A8:6D:4B:F7:61

TECHS Submitted by Paul Lambert Contact lambertp@wou.edu 88003
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Dave McEvilly Mar 21, 2012 04:40 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Mar 21, 2012 04:40 PM 
I sent Greg an email with locations of the
H,I,J,K,P drives.
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Dave McEvilly Mar 19, 2012 10:09 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Mar 19, 2012 10:09 AM 
The permissions on his H drive were corrected and
his I drive mapping was fixed as well.

Left Greg a voicemail that this was fixed.
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Paul Lambert Mar 19, 2012 08:57 AM 
Department: college of ed
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Public
Paul Lambert Mar 19, 2012 08:57 AM 
He can see the H drive, but cannot save files to
it.  Also doesn't see the I drive.
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