Service Request Ticket - # 46714

Service Request Information

CONTACT Name Proebstel, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2012 10:15 AM
Department Health & Exercise Science Phone 88908
Location Email proebsta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080427[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. JZ96JH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 from P0067910, MS WIN 8 Pro upgrade from P0090572 downgraded to WIN7Pro July2013

Wired NIC 00:21:70:B1:3A:D4


Wireless NIC 00:21:5C:7D:72:25

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Apr 18, 2012 12:34 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Laven Voth Apr 18, 2012 12:34 PM 
One is dead, returned other
 Add Attachment
Laven Voth Apr 12, 2012 09:26 AM 
One of the laptops booted for me fine, and I tried
another charger as well as the one they gave me,
and it charged the battery and turned on fine.

The other is totally dead, it will not power on no
matter what.  I'll talk to Adam about what to do
with it.
 Add Attachment
Laven Voth Apr 03, 2012 10:42 AM 
Task reassigned to Laven Voth.
 Add Attachment
Megan Thibeault Mar 20, 2012 10:15 AM 
Laptop WOU#20080427[Edit Inv]
Laptop WOU#20080417-Doesn't even power up. 
The battery light flashes from green to orange,
they aren't chagrining and won't work unless
plugged in. Batteries are new as of last year.

NPE 115 there on Amy's desk.
Add Attachment