Service Request Ticket

Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Mar 21, 2012 12:51 PM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110152 (opens in a new window)	Bldg/Room	NS 211
	Service Tag	34YJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34YJZQ1	Location	Jeff Templeton(back Office WIN7 OFF NETWORK)
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010, Adobe DesignPremCS5.5 WIN P0084219; Adobe CC201* subscription NamedUser(Jeff Templeton)JUNE2017;
	Wired NIC	78:2B:CB:B3:96:AF

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 18, 2014 09:08 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Nov 16, 2012 02:29 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Nov 16, 2012 02:28 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Nov 16, 2012 02:28 PM	New equipment installed 9/2012. Jeff is requesting to keep his old equipment until 1/2013.	Add Attachment
Dale Goodell	Jul 02, 2012 01:32 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Jul 02, 2012 01:32 PM	I have delivered the new equipment to Jeff's office, but he isn't ready to setup yet.	Add Attachment
Whitney Allies	Mar 21, 2012 12:51 PM	The CPU needs Firewire and Adobe CS 5.5 Design Prem installed on the computer. There is a scanner to go with this as well that is W#20110609 to with with this station. The monitor was swapped 22inch with the 24inch. This desktop is replacing W#20030638	Add Attachment