Service Request Ticket

Service Request Information

CONTACT	Name	Villegas-Gutierrez, Martha	Date	Mar 23, 2012 12:21 PM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100316 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	HHRK2M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0077288
	Wired NIC	5C:26:0A:0E:C0:25
	Wireless NIC	00:27:10:CA:D5:C0
	Bluetooth NIC	5C:AC:4C:FB:65:11

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 03, 2012 12:13 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Apr 03, 2012 12:13 PM	Computer got a new keyboard and new track pad. It is back up and running.	Add Attachment
Adam Wehner	Mar 27, 2012 10:49 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Mar 27, 2012 10:49 AM	Have a new key board and touch pad on their way.	Add Attachment
Andrew Gandara	Mar 23, 2012 02:05 PM	Put on Adams chair to be warrantied	Add Attachment
Andrew Gandara	Mar 23, 2012 02:05 PM	Task reassigned to Adam Wehner.	Add Attachment
Andrew Gandara	Mar 23, 2012 02:05 PM	usb mouse and keyboard work but are very slow and delayed	Add Attachment
Andrew Gandara	Mar 23, 2012 01:05 PM	keyboard wont work even in the BIOS. needs to be warrantied	Add Attachment
Megan Thibeault	Mar 23, 2012 12:23 PM	The laptop is in a black dell case at the SRD	Add Attachment
Megan Thibeault	Mar 23, 2012 12:21 PM	Martha brought in her laptop the other day and her keyboard and mouse do not work at all so she can't do anything with her laptop. She checked out a usb keyboard and mouse and brought it back in today. She has a loaner laptop 20080713 so when her computer is fixed the loaner laptop needs to go back to Tricia.	Add Attachment