Service Request Ticket - # 46752

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 26, 2012 09:11 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100757[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag H4XG3Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. H4XG3Q1 Location was Cara Groshong - PRIMARY STATION COT 110

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC 5C:26:0A:3F:B1:42


Wireless NIC 18:3D:A2:16:40:98


Bluetooth NIC 1C:65:9D:F5:42:01

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Mar 27, 2012 03:18 PM 
Task reassigned to Laven Voth.
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Laven Voth Mar 27, 2012 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Mar 27, 2012 03:18 PM 
Dave made a reserved IP for her.
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Laven Voth Mar 27, 2012 02:08 PM 
****This is an outgoing email****

Hello

I understand that your laptop IP keeps changing,
and you would like to remote in from home.  That
is normal, and the network is set up for that to
occur.  Is your laptop connected wireless, or
wired?  We can set up a static IP for you, but
only through your wired connection.  If you are
already wired, we can get that changed over so you
will no longer experience IP changes.  You can
call us at 88925 if you have any questions, and I
will contact you as soon as it is ready.

Thanks!
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Emily Kavanagh Mar 26, 2012 09:11 AM 
****This is an email****
Hello,

I am currently using laptop #20100757[Edit Inv] on a docking
station. I access my computer quite frequently
from home via Remote Desktop. My problem is that
the IP address keeps changing on me and I have no
idea why or how to stop it.  Any ideas?
help...please? :)

Thanks,
Cara

Cara Groshong

Advancement Operations & Finance Manager
WOU Advancement ~ WOU Foundation
345 N Monmouth Ave
Monmouth, OR  97361
503-838-8148
fax 503-838-8289
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