Service Request Ticket - # 46764

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2012 12:45 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 18, 2012 01:32 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 18, 2012 01:32 PM 
I switched some settings around on the print
server so that it suited how advancement wanted
the printer to function.  They are all up and
running now.
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Megan Thibeault Apr 18, 2012 08:20 AM 
Task reassigned to Adam Wehner.
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Andrew Gandara Apr 12, 2012 04:06 PM 
Adam said he knows how to fix it
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Andrew Gandara Apr 11, 2012 09:34 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Apr 10, 2012 03:37 PM 
****This is an email****
I unplugged the printer and the network connection
and then plugged it
back in again. When I go to properties I get the
new driver with options
for all 4 trays but it is still doing the old
trick of wanting to go to
tray 1, the manual tray, instead of tray 4. I have
tried setting the
printer properties to Automatically Select and
Tray 4 and it is still
trying to go to the manual feed tray 1.

Please, please, please, will you try to resolve this?
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Andrew Gandara Apr 10, 2012 03:01 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 10, 2012 03:01 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 10, 2012 03:01 PM 
Adam changed the setting.  They should be able to see and use all 
4 tray if needed.
Left her a VM.  Told her she might need to disconnect that printer 
and then reconnect to it to download the new drivers.
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Andrew Gandara Apr 09, 2012 04:20 PM 
Task reassigned to Adam Wehner.
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Andrew Gandara Apr 09, 2012 04:20 PM 
Priority changed from (3) Priority to (2) High Priority.
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Andrew Gandara Apr 09, 2012 04:20 PM 
When tried to print for her it automatically went to Tray 4 and 
printed normal paper.
Problem is with student workers around her.  When they try and 
print it won't print until someone manually goes over and 
presses ok.
Until then all other print jobs don't go through.  Student workers 
all need an option to choose which tray to print to.
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Andrew Gandara Apr 09, 2012 03:14 PM 
Left VM
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Andrew Gandara Apr 05, 2012 03:00 PM 
Task reassigned to Andrew Gandara.
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Octavio Cervantes Mar 27, 2012 12:45 PM 
****This is an email****
Jan Carlson carlsonj@wou.edu
	
10:16 AM (2 hours ago)
		
to UCS, Scott

I think we have a driver problem with our printer
UA-Mallard (20071020). I am selecting UA-Mallard
on Krusty because I have Windows 7. UA-Mallard has
a manual tray (tray 1) and two regular trays
(trays 2 & 3) plus a large capacity bin (tray 4).
When I go into the printer preferences/properties
from the Print menu, my choices of ¿source¿ are
Automatically Select, Printer Auto Select, Tray 1,
Tray 2, and Manual Feed (Tray 1). There are no
options for printing to tray 3 or tray 4.

 

I can make it print to tray 4 by letting it auto
select. It wants to go to tray 1 but it is empty
so I get an error. I then can go to the machine
and tell it to print to tray 4. This is a
work-around but when there are so many people
printing to this printer (including people who
don¿t know the work-around) it is NOT a good solution.

 

Thank you for your help.

 

Jan

 

Jan Carlson, Gift Processing & Donor Services

University Advancement / WOU Foundation

The Cottage, Rm 208

345 N Monmouth Ave

Monmouth OR 97361

503-838-8725 (phone)

503-838-8289 (fax)

carlsonj@wou.edu
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