Service Request Ticket - # 46770

Service Request Information

CONTACT Name Calef, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2012 11:30 AM
Department Advancement & Foundation Phone 88820
Location Email calefa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20081139[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. BZQ75J1 Location ITC 009 ( From TODD Grant Management Office )

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro, 64 bit Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742

Wired NIC 00:24:E8:18:F0:BB


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public

Entered by Date Memo
Maylimi Pakalapati Apr 24, 2012 12:10 PM
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Apr 24, 2012 12:10 PM
She could not recover some of the documents she
stores in my documents.
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Maylimi Pakalapati Apr 20, 2012 11:10 AM
I did not get into her account.She was not in her 
office as she had taken leave that day.I just 
used the ucs admin account to update windows 
after scanning the computer and finding nothing.I 
am in her office right now.She has taken leave 
for today.I have left her a note stuck to her 
monitor .
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Nicole Crane Apr 19, 2012 01:55 PM
Status changed from (5) Completed to (1) Pending
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Nicole Crane Apr 19, 2012 01:55 PM
Did you copy the files that were in my documents? 
She is not missing everything that was saved. 
Please call her and let her know. 
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Maylimi Pakalapati Apr 10, 2012 10:16 AM
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Apr 10, 2012 10:16 AM
She was not in her office.The message she
mentioned was not popping up.I tried updating
sophos ,it was already updated.I scanned the
computer and updated windows and office.
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Maylimi Pakalapati Mar 29, 2012 11:53 AM
Task reassigned to Maylimi Pakalapati.
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Joshua Johnson Mar 28, 2012 11:30 AM
Amber is getting a message saying that there is a
potentially hazard program on her computer. She
has restarted her computer and it is still coming up.

COT 107
88820
calefa@wou.edu
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