Service Request Ticket

Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Mar 29, 2012 01:57 PM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101042 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	D5ZMFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:E4:CC

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Apr 09, 2012 12:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Laven Voth	Apr 06, 2012 02:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Apr 06, 2012 02:43 PM	I showed her how to connect to the R drive, which is where MeetingMatrix is. Everyone accesses it off that share drive, so the student worker needs to map it. Kathy will show the student how to do it, and call if anything went wrong.	Add Attachment
Nicole Crane	Apr 05, 2012 09:37 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Laven Voth	Apr 03, 2012 10:43 AM	Task reassigned to Laven Voth.	Add Attachment
Octavio Cervantes	Mar 29, 2012 01:57 PM	It is the work study desk computer that needs to have "meeting matrix" installed. 20101042	Add Attachment