Service Request Ticket - # 46808

Service Request Ticket - # 46808

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Service Request Information

CONTACT	Name	Kosko, Kenneth A.	Date	Apr 03, 2012 07:56 AM
	Department	The Research Institute	Phone	88751
	Location		Email	koskok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100420 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
	Serial No.	NRB074859	Location	PDR
	Model	3300MFP/X	Hostname
	Notes	up to 30ppm; Network connectivity; Max paper size: 8.5 x 14 in.; 2 sided output std; Automatic document feeder; Std paper capacity:300 sheets; 600 x 600 dpi(up to 1200 x 1200 enhanced image quality); Walkup fax (33.6 Kbps) and PC and LAN fax (send only); Maximum duty cycle of 25,000 pages per month; Minimum dimensions w18.3 x d17.1 x h18 in.	Ink/Toner Refill
	Wired NIC	00:00:AA:C0:E5:6E

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 22, 2012 03:13 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	May 22, 2012 03:13 PM	He got his new printer.	Add Attachment
Adam Wehner	May 04, 2012 12:49 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	May 04, 2012 12:49 PM	**This is an email** Ken, I talked to Nancy early last week and gave her the information on ordering you a new printer. Adam	Add Attachment
Joshua Johnson	May 04, 2012 08:41 AM	It is now one month since my original request. I have been sending reports and confidential info to TR to be copied. Will I be getting a new printer? When might I expect it's arrival? ken	Add Attachment
Emily Kavanagh	May 01, 2012 07:52 AM	**This is an email** How is it coming on getting me a new printer? ken	Add Attachment
Joshua Johnson	Apr 23, 2012 12:33 PM	**This is an email** It looks like I will be getting a new printer. Could Adam come over and hook us up to a network in MAASKE so we have a back up here? ken	Add Attachment
Joshua Johnson	Apr 23, 2012 11:35 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Apr 23, 2012 08:15 AM	**This is an email** What's going on!!! This is the third week and my printer still has not been fixed. I need a printer!! What do I need to do??? Do you have a replacement. Do I need to buy a new one. HELP!!!! ken	Add Attachment
Nicole Crane	Apr 09, 2012 08:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Apr 09, 2012 08:12 AM	**This is an email** I still have no printer. What is the status. This is the second week. Can I get hooked up to a printer here in MAASKE Third floor?	Add Attachment
Emily Kavanagh	Apr 03, 2012 07:56 AM	Printer 20100420 won't print and keeps saying there needs to be new Toner. About 2 weeks he replaced the toner today he went to print something out and the printer said it needed it's toner replaces again.	Add Attachment